Contact Us

The Alamo Colleges District is committed to being responsive to students’ various needs. Below are some ways to contact us.

Caller Checklist

When calling any of the numbers listed, please have the following information readily available

Last four digits of SSN
ACES ID
Date of Birth
Banner ID

Admissions, Business Office, Continuing Education, Student Financial Aid

Student Contact Center

210-212-5266

Toll Free: 1-844-202-5266

For assistance with admissions, payments (Business Office), student financial aid or continuing education, please call the number listed during the hours of operation.

Our team can provide assistance with:

Apply Texas Application Information
Transcript Information and Registration Completion
Financial Aid Awards and Payment Options

Hours of Operation

Fall 2026: August 3-December 18, 2026

Spring 2027: January 4-June 5, 2027

Monday thru Thursday: 8 a.m. – 7 p.m.
Friday: 8 a.m. – 5 p.m.
First Saturday of the Month: 9 a.m. – 1 p.m.

(Hours may vary by campus and department based on virtual and walk-in services only. Please check your campus and department website for details)

Summer Hours

June 7-July 31, 2027

Monday thru Thursday: 8 a.m. – 7 p.m.

Extended hours

(January and August)
Monday thru Thursday: 8 a.m. – 7 p.m.
Friday: 8 a.m. - 5 p.m.
Every Saturday in August: 9 a.m. – 1 p.m.

Holiday Closures

Thanksgiving Break: November 26-29, 2026

Winter Break: December 21, 2026-January 3, 2027

Alamo Colleges Student Helpline

If you're an enrolled student and need help, you can call our Student Helpline.

Our staff will keep your conversation confidential and connect you with the resources you need.

📞 Call 210-486-1111

Hours of Operation

Monday – Thursday
8 a.m. – 7 p.m.

Friday
8 a.m. – 5 p.m.

First Saturday of the month
9 a.m. – 1 p.m.

In partnership with United Way

United Way Logo

Information Technology Services (ITS) Support

Alamo Colleges District ITS Helpdesk

For assistance with accessing ACES or technical support, contact the District ITS helpdesk.

Local: 210-485-0555 (select option 3)

Toll Free: 866-493-3947

Email: helpdesk@alamo.edu

District ITS Helpdesk Hours of Operation

Regular Hours
(August–May)
Monday–Friday: 8 a.m.–12 a.m. (midnight)
Saturday: 8 a.m.–9 p.m.
Sunday: 11 a.m.–12 a.m. (midnight)

Summer Hours
(June–July)
Monday–Thursday: 7 a.m.–11 p.m.
Friday: 7 a.m.–8 p.m.
Saturday: 9 a.m.–8 p.m.
Sunday: 11 a.m.–11 p.m.

College ITS Helpdesks

For equipment rentals, computer lab and printing, and other college ITS resources, students may call their home college ITS helpdesk.

Northeast Lakeview College ITS Helpdesk

210-486-5777

Northwest Vista College ITS Helpdesk

210-486-4777

Palo Alto College ITS Helpdesk

210-486-3777

San Antonio College ITS Helpdesk

210-486-0777

St. Philip's College ITS Helpdesk

210-486-2777

College ITS Helpdesk Hours of Operation

Regular Hours
(August–May)
Monday–Friday: 8 a.m.–5 p.m.

Summer Hours
(June–July)
Monday–Thursday: 8 a.m.–5 p.m.

Search Alamo Colleges District Directory

Advocacy Services

The Alamo Colleges are committed to helping students overcome any barriers keeping them from academic success.

From emergency aid to health care, housing and food assistance and more, our team is ready to help.

Learn More About Advocacy Services

Learn About Health Care

Emergency Contacts

Contact one of the numbers below for on-site emergencies.

Emergency Number
210-485-0911

24-Hour Dispatch
210-485-0099

TDD/TTY
210-485-0988

Fax
210-486-9869

Weather Line
210-485-0189

Get More Emergency Info